Last Updated: 5 January 2025
These Terms and Conditions govern all freight forwarding and logistics services provided by Beyond Borders Logistics (Private) Limited (referred to as "BBL", "we", or "our") and its authorized international partners. By using our services, you ("the Client", "you") agree to be bound by these Terms and Conditions, whether by formal acceptance or by performance.
BBL may update these terms from time to time. The latest version will always be available on our website. Any additional terms proposed by the Client are void unless expressly accepted in writing and signed by a duly authorized BBL representative.
For purposes of these Terms and Conditions:
2.1 BBL offers freight forwarding services from designated origins (e.g., China, Dubai) to destinations including Zimbabwe.
2.2 By engaging our services, the Client agrees to pay for all transport-related costs, including freight charges, customs duties, destination fees, and any other incidental charges.
2.3 Both BBL and the Client agree to be bound by these Terms and Conditions throughout the engagement.
3.1 BBL will assist the Client with required documentation for customs clearance. Forms may be completed on behalf of the Client by BBL staff or authorized representatives.
3.2 BBL will provide support in securing licenses, submitting bills of entry, paying duties and taxes, and fulfilling any other legal requirements for the import/export process.
3.3 Customs declaration services will be rendered in accordance with Zimbabwean tax law and applicable international standards.
3.4 BBL shall act as the consignor only when a designated customs broker completes the relevant clearance procedures.
3.5 At the consignee's request, BBL may hand over goods to the import agent or redirect to another location. BBL Partners will verify consignee authorization where necessary.
3.6 The Client is responsible for supplying all required commercial documents (invoices, packing lists, permits) in a timely manner. Delays or penalties arising from non-compliance shall be borne solely by the Client. BBL is not liable for any resulting consequences.
4.1 The Client must ensure that goods submitted for transport are legally permissible and safely packed. BBL will not accept:
5.1 BBL is not responsible for import permit denials or non-issuance of conformity certificates due to non-compliance by the Client.
5.2 The Client shall indemnify BBL against any direct, indirect, or consequential loss arising from refusal of entry or confiscation of goods by authorities.
6.1 Shipment of battery-powered goods is subject to airline regulations and may be suspended at any time.
6.2 BBL is not responsible for such suspensions and shall not be held liable for any losses resulting from delays or cancellations related to battery items.
6.3 Where shipment is delayed, BBL will notify the Client and resume shipment once airlines permit.
7.1 The shipment of fake, counterfeit, or imitation goods (especially branded items) is illegal in China and Dubai.
7.2 The Client assumes full responsibility and risk. Should goods be seized by authorities, BBL shall not be liable for any associated losses.
8.1 In groupage shipments, goods may be stacked or mixed with others, which may result in deformation.
8.2 If the Client requires shape preservation, it is their responsibility to arrange protective packaging (e.g., wooden or plastic crates) via the supplier or a BBL Partner (at an extra fee).
9.1 These terms govern the relationship between BBL, its Partners, and the Client.
9.2 BBL is not liable to the Client's customers, agents, or third parties. Any undertakings made by the Client to third parties are at the Client's own risk.
10.1 Prices advertised on BBL's official platforms including but not limited to WhatsApp, WeChat, Facebook, and the BBL website are for guidance purposes only. These are indicative rates and may vary due to factors such as item type, weight, packaging, destination, and currency fluctuations.
10.2 Clients are strongly advised to contact BBL directly to confirm and verify the full and final cost of shipping before sending goods to the warehouse or shipping is processed from origin warehouse.
10.3 By proceeding with shipment after receiving a confirmed quote, the Client is deemed to have accepted the applicable charges.
11.1 Freight costs may fluctuate due to currency depreciation, fuel prices, port charges, customs rate hikes, or seasonal disruptions.
11.2 BBL reserves the right to revise prices without prior notice.
11.3 If escalation charges apply, BBL will notify the Client, who must settle within seven (7) days.
11.4 Non-payment of escalated charges may result in withholding or auctioning of goods.
12.1 Estimated shipping times are indicative only.
12.2 Delays may occur due to weather conditions, customs inspections, flight disruptions, public holidays, epidemics, or other force majeure events.
12.3 The Client accepts and indemnifies BBL against all claims resulting from delays, including business loss or consequential damages.
13.1 Goods may be exposed to moisture during shipping.
13.2 It is the Client's responsibility to ensure waterproof packaging is used (by supplier or BBL Partner at a fee).
13.3 BBL is not liable for water damage to improperly wrapped goods.
14.1 The Client must notify BBL if delivery to the door is required and must provide a correct delivery address and contact number.
14.2 BBL will confirm delivery charges after sorting.
14.3 Upon delivery, the Client must inspect outer packaging and item count before signing. Once signed for, BBL is not liable.
14.4 If damage or loss is detected before receipt is confirmed, the delivery personnel must retrieve the goods for claims processing.
14.5 Discrepancies or under-deliveries must be reported immediately, with weight checks and supplier follow-up.
14.6 BBL is not responsible for incorrect or substandard goods supplied by the seller.
15.1 Goods will only be released for collection or delivery once all outstanding fees (freight, customs, storage, or other applicable charges) have been fully paid.
15.2 To collect goods, the Client or their authorized representative must provide a Debit Note including:
15.3 Any request to change consignee information must be communicated to BBL's Account Manager before collection or delivery.
15.4 A forklift is available on-site for loading heavy goods upon request, subject to a service fee. Clients may also request Tsoka's home delivery service, using the same collection information outlined above.
15.5 Storage Terms:
15.6 If goods remain uncollected or unpaid beyond five (5) days, BBL reserves the right to:
15.7 Transfer fees to a new storage facility will be charged in addition to warehousing costs.
16.1 BBL and its Partners reserve the right to open and inspect goods without notice to ensure safety, compliance, or for customs purposes.
16.2 Inspection does not guarantee detection of damage or defects. Undetected issues are not the liability of BBL.
17.1 Goods shipped under groupage (less than container load) are charged at standard rates with no individual bill of entry.
17.2 Clients may request a degrouping service to receive an individual bill of entry. This must be communicated before goods are loaded.
17.3 Individual Bill of Entry Requirement
For a Client to qualify for an individual bill of entry, they must submit the following documents before the goods arrive at the port of entry:
Failure to meet these requirements may disqualify the Client from accessing individual clearance options.
17.4 Clients can opt to degroup and receive itemized costs with an individual bill of entry.
17.5 Goods 100kg and above qualify for a bill of lading, allowing Clients to self-clear. A document release fee of USD $50 applies.
17.6 All options must be confirmed before loading.
18.1 Air Freight (Applicable to Consolidated Cargo)
Air freight charges are calculated based on either actual weight or volumetric weight, whichever is greater.
Volumetric Weight Formula:
Length (cm) × Width (cm) × Height (cm) ÷ 6000
Consolidated air freight cargo may be charged:
Air freight charges typically include:
Minimum Chargeable Weight & Rounding Policy:
18.2 Sea Freight (Applicable to Consolidated Cargo)
Sea freight charges are based on the volume occupied by the cargo, measured in cubic meters (CBM).
CBM Formula:
Length × Width × Height (in meters)
Consolidated sea freight cargo may be charged:
Sea freight charges typically include:
Minimum Chargeable Volume:
18.3 Full Container Load (FCL) Shipping & Documentation Responsibility
BBL handles Full Container Loads (FCL), including all activities required to ship a container from space booking to loading at the port of departure. BBL also manages port clearance and destination procedures such as customs clearance.
Clients are responsible for:
⚠️ Local customs authorities may impose penalties for goods shipped without proper documentation.
18.4 Returning Residents & Declaration Requirement
Returning residents who do not disclose their returning status or fail to present the required exemption documentation prior to shipping will be subject to the general clearance procedures under Clause 17. This includes the requirement to pay duties and provide complete paperwork.
19.1 BBL and its Partners are only liable for direct loss or damage caused under their control.
19.2 If goods are lost in the origin warehouse after confirmed receipt, BBL shall reimburse the full value of the goods. Valid proof (e.g., supplier receipts, contact details, proof of payment) must be submitted. Claims are processed within 15 working days.
19.3 If only part of a shipment is missing, Clients must liaise directly with the supplier or shopper, as this may result from short-supply or error at source.
19.4 If goods are lost or damaged by Chinese Customs during inspection, BBL will attempt to file a claim. If not resolved within 30 days, BBL will compensate the Client with twice the freight value of the affected item(s).
19.5 If goods are lost in transit hubs (e.g., Hong Kong, Addis Ababa), BBL will file claims with the carrier. If unresolved after due process, BBL will compensate twice the freight value paid on affected item(s).
19.6 If goods are lost while in Zimbabwe Customs' care, BBL will file a claim. If not resolved in 30 days, BBL shall compensate twice the freight paid on affected items.
19.7 If goods are confirmed lost or damaged while in BBL's Zimbabwe warehouse or during last-mile delivery, BBL shall reimburse the full value of the goods (excluding freight charges as defined in clause 18).
19.8 High-value, breakable or fragile items (e.g., laptops, phones, TVs, ceramics, machinery) must be insured. BBL does not assume liability for uninsured goods beyond limited freight-based compensation.
19.9 Clients are encouraged to arrange insurance independently via their supplier or a third-party insurer. Shipping without insurance is strictly at the Client's own risk.
19.10 Goods insured by the Client will not be eligible for additional claims through BBL for indirect or consequential losses.
20.1 All claims must be made in writing to info@bblogisticsgroup.com within three (3) days of the incident being discovered.
20.2 Claims must be supported by:
20.3 Claims are processed within 15 working days from the date of submission.
21.1 BBL is not liable for delays, damage, or loss due to events beyond its control, including but not limited to:
21.2 BBL is not liable for damage caused by inadequate packaging or poor handling by suppliers or shoppers.
21.3 Clients acknowledge that such delays may occur and agree to release BBL from liability for any consequential or business-related losses.
22.1 Each Party agrees to maintain strict confidentiality over all proprietary or sensitive information obtained during the course of this relationship.
22.2 Disclosure of such information is only permitted:
22.3 Both BBL and the Client agree to take reasonable steps to protect all confidential information from unauthorized access, disclosure, or misuse.
23.1 If offered, Clients may opt to receive shipment updates via email, WhatsApp, or SMS from BBL or its Partners.
23.2 These notifications may include:
23.3 BBL does not charge for such notifications, but standard data or messaging rates from the Client's wireless provider may apply.
23.4 By opting in, the Client confirms that they:
24.1 All content on the BBL website (www.bblogisticsgroup.com) — including trademarks, logos, text, graphics, software, and designs — is the intellectual property of BBL.
24.2 No part of the website may be copied, reproduced, or distributed without written permission from BBL.
25.1 BBL's website may contain links to external websites for user convenience.
25.2 BBL does not control or endorse the content, accuracy, or services provided by these third-party sites and assumes no liability in connection with them.
26.1 Unless otherwise agreed in writing, the Client authorizes BBL to use their name, logo, or brand identifiers in marketing or promotional materials referencing BBL's logistics services.
27.1 These Terms and Conditions do not confer rights or benefits on any third party. No third party shall have the right to enforce or rely on any provision of this agreement.
28.1 These Terms and Conditions are governed exclusively by the laws of Zimbabwe.
28.2 In the event of a dispute, only the courts of Zimbabwe shall have jurisdiction.
29.1 Neither BBL nor the Client may assign their rights or obligations under this agreement without prior written consent from the other party.
30.1 If either party breaches this agreement and fails to remedy the breach within 10 days of receiving written notice, the non-defaulting party may:
30.2 Breach events include, but are not limited to:
31.1 This agreement may be terminated:
31.2 Termination does not absolve either party of outstanding obligations incurred before or during the notice period.
32.1 Upon a breach, BBL may issue written notice and immediately enforce any remedies available under Zimbabwean law, including:
33.1 If any provision of this agreement is found to be invalid or unenforceable by a court, it shall not affect the validity of the remaining provisions.
34.1 This document constitutes the entire agreement between the Client and BBL regarding freight services.
34.2 Any modification, amendment, or cancellation must be in writing and signed by both parties.
35.1 No delay, indulgence, or failure by either party to enforce their rights shall be construed as a waiver of those rights.
35.2 All rights and remedies remain fully enforceable unless formally waived in writing.
By using the services of Beyond Borders Logistics (Private) Limited, the Client confirms they have read, understood, and agreed to these Terms and Conditions. Parties acknowledge they have had the opportunity to seek legal review and fully consent to be bound by this agreement.