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  1. Do you ship from China?

    Yes we do. Beyond Borders Logistics is a registered company under KOSO Incorporated Private Limited. Currently we offer shipping, clearing & freight forwarding services. We mainly facilitate for imports. We are also able to ship global from China provided the minimum required kg’s are met.

    Goods can be sent via air or sea cargo. Moreover, we teach how to shop & ship online in China from anywhere in the world. We are also able to clear goods sent from any other destination.

    For Zimbabwe, our shipments are predominantly groupage, however we may cater for individual shipments. Please refer to the Terms & Conditions page for more information

  2. Do you offer shopping services?

    Yes we do offer shopping services. Please contact Yuki +8618819274320 on WhatsApp or WeChat. The shopping service charge is 5% of the order cost.

  3. What is your address and how do i label my package?

    If you are buying from a supplier or through a shopper use the Chinese address. If you are buying from Alibaba or Aliexpress use the English address. Copy the address as it is but edit to put your name and phone number. Put a label (shipping mark) on your parcel.

    Shipping mark example:

    Don Brown


    Air Cargo (If it’s sea indicate Sea Cargo)

    Please put the details of the person responsible for the logistics (payments and receiving updates) so that we are able to communicate effectively.

    AIR CARGO Warehouse address

    名字:ZW (your name+phone number) Tel: 19806426254 广州市白云区均禾街平沙大山工业区大山路9号A栋A1 MKBBL空仓

    MKBBL AIR WAREHOUSE Building A, No. 9, Dashan Road, Dashan Industrial Zone,
    Pingsha, Junhe Street, Baiyun District, Guangzhou

    SEA CARGO Warehouse address

    名字:ZW (your name+phone number)
    Tel: 19806426254
    广州市白云区均禾街平沙大山工业区大山路9号A栋A1 MKBBL海仓


    Building A, No. 9, Dashan Road, Dashan Industrial Zone,
    Pingsha, Junhe Street, Baiyun District, Guangzhou

    Emphasise to shopper or supplier to put shipping mark. Please also ask supplier to show you the package and tracking slip before they send goods so that you confirm if they have been labeled correctly.

  4. Can I send many parcels from different suppliers?

    Yes you may send packages from different suppliers. When all your goods have arrived, they will be consolidated into one parcel. Record and safely keep all the information of your several parcels, that is, tracking number, items bought, quantities and weight of goods.

  5. What are your shipping days for both air and sea cargo?

    Air cargo is shipped every Tuesday and Friday. Please arrange that your goods arrive a day before shipping day to avoid inconvenience. For sea cargo we load 2-4 containers per month. However, because of high demand for containers we are not able to provide specific dates. We rely on the shipping line to avail the next available container.

  6. Do you have minimum weight requirement for air shipping?

    Yes, the minimum chargeable weight is 1kg. This means that any package that is less than 1kg will be charged as 1kg.

  7. Do you charge volume?

    Yes, we charge actual weight or volume whichever is higher. We also round off kg’s to cater for packaging volume. For example 5.3kg will be rounded off to 5.5kg or 10.8kg will be rounded off to 11kg.

  8. How long does air shipping take?

    All things being constant 9-14 days. However, we are going through a global pandemic delays may be experienced. Please bear with us when this happens. We will not be able to institute refunds in case of flight delays or natural disasters. We will also advise on the best shipping route for certain products especially goods that contain batteries & liquids.

  9. Do you have minimum cbm requirement for sea shipping?

    Yes, the minimum chargeable cbm is 0.1cbm. This means that any package that is less than 0.1cbm will be will be charged as 0.1cbm

  10. How long does sea shipping take?

    Shipping takes 45 - 65 days to arrive in Harare. Kindly note that delays may be experienced due to a number of factors. We are constantly updating consignees on the movement of their cargo.

  11. Do you inform me when the parcel has arrived at the warehouse?

    A service agent will contact you within 48 hours after the parcel has arrived provided that the parcel is clearly labeled your name and phone number. The service agent will provide a debit note which indicates chargeable weight or cubic meters, consignment date, parcel number, freight cost and payment details. If your parcel is not properly labeled, that is, if it is missing your phone number, the service agent will not be able to contact you.

    If you have confirmation that your parcel arrived but a service agent has not yet contacted you yet, you are welcome to contact Mandy +8613970382526 or Jolin +8613719258125.

  12. Do you give contacts of reliable suppliers or search products for me?

    Option 1: If we have contacts of verified suppliers for the goods you are looking for we will share the contacts

    Option 2: You can talk to our shoppers to help search for the goods

    Option 3: We can teach you how to search for products and suppliers and shop. We have team leaders ready to assist at an investment fee of USD$20. Once you become a part of our community you will benefit from the groups which we will add you to where people share experiences, links and contacts of suppliers

  13. How do I make shipping payments?

    Shipping fee can be paid directly to the forwarding partner in China. You pay through WeChat or Alipay money or via Paypal. Alternatively you can pay on collection through the Harare office if you have no access to RMB.

  14. Can i pay on collection?

    Yes, for air cargo consignments only you can pay shipping and duty on collection at prevailing rate. Collections are done after client is informed that goods are ready for collection.

  15. How do i track my parcel?

    Currently, the Cargo Handling Harare Office sends updates through WhatsApp broadcast messages. To receive broadcast messages you need to have the Cargo Handling WhatsApp number saved. If you are not receiving updates you need to inform us urgently on +263 716 1534.

  16. How do I pay duty?

    Duty can be paid in RMB/USD/Access Forex. The payment details will be provided by the Cargo Handling & Finance Office in Harare.

    Duty may be paid on collection. However you must collect goods within three days after you have been notified that goods are ready for collection. From the 4th day storage costs will start to apply. The storage charge is $7usd per day for Sea and $5 per day for Air.

    Contact Cargo Handling Office on +263716153467 for further assistance.

  17. Where do I collect my goods from?

    Collection is from our offices in Hatfield Harare. Please visit the Contact Us page for the full address.

  18. Do you deliver door to door?

    Yes we deliver goods door to door. However, delivery charges will apply. We also offer intercity deliveries. Please contact TSOKA on +263780579994 for delivery services.

  19. How much is duty for sea shipping?

    Kindly contact the Cargo Handling and Finance office for duty quote.

    Please take note that certain goods have combination duty and also others require CBCA, permits and import licenses. We encourage clients to consult us before sending goods for shipping as it is the client's responsibility to know if they have special goods.

  20. What is required to collect goods?

    For security purposes you are required to provide the following:

    • Parcel tracking number (s)
    • Customer ID
    • National Identification card or Passport
    • Only one person may collect goods sent in one name
    • Wear a mask