Our support team assists with shipment tracking, customs documentation guidance, delivery delays, account questions, and service-related concerns.
Go to the tracking page and enter your shipment reference number to view milestone updates.
Delays usually happen due to customs checks, incomplete paperwork, weather disruptions, or carrier schedule changes.
Yes, where feasible. Contact support immediately with your shipment reference. Changes may trigger additional handling fees.
Refund requests are handled under our Refund Policy. Provide proof of payment and shipment details for review.
Use the contact page, email info@bblogisticsgroup.com, or call +263 78 116 6611.